Submit OSSF Contract
| Access Menu Path: | SJRA Customer Service Portal Homepage |
Step 2: A new page will open titled Open a New Case
Step 3: Enter the title “customer name” OSSF Contract
Step 4: Under the Customer, click on the magnifying glass
Step 5: Type the customer name in the box on the right hand side and select your customers name (if you can not locate your customers name, (1) trying using an * in front of and behind the name ie. *Smith* (2) contact SJRA and ask for the customer name being used)
Step 6: Click the check box next to your customers name and click select
Step 7: Under the contact, your name or maintenance provider company name should show up. If not, Click on the magnifying glass and choose your name or maintenance provider company name.
Step 8: Enter the customer’s phone number (if you have it)
Step 9: Click on the drop down for Case Type and choose Contract
Step 10: Select the magnifying glass on the box next to Physical Address
Step 11: Click in the search box at the top right hand corner and type out the numbers for the address. Click on the magnifying glass and select the correct site address for the customer. Once the check mark is in the box, click on the select button.
Step 12: Click on the drop down for subject and choose OSSF Submit Contract
Step 13: Fill out any additional notes for the customer or the system that you might want us to know.
Step 14: Upload the contract by clicking on Choose Files
Step 15: Select the file you want to upload and click Open (this will upload the document)
Step 16: Click Submit to finalize your case.