Create a Case
| Access Menu Path: | SJRA Customer Service Portal Homepage |
Step 2: A new page will open titled Open a New Case. Notice that the Customer field will automatically populate with your name and Contact Information if applicable. Fill out the Title free text box.
Step 3: Under the Case Type dropdown choose whether the new case is a Question, Issue, or Complaint.
Step 4: Under the Subject dropdown select the option most closely related to the Question, Issue, or Complaint.
Step 5: To select a GIS Location click on the Magnifying Glass Icon.
Step 5 (Continued): A new window will appear. Here you can search and select by Parcel Number or Site Address. Once the box has been checked, click the Select button.
Step 6: Fill out a Description of the case.
Step 7: If you wish to add a file such as a photo, PDF, etc. Select Choose Files.
Step 8: Click Submit to finalize your case.